listening jeff russell

Communications and Listening: A Few Thoughts From Our President, Jeff Russell

As I mentioned in a previous post, I would be talking more about communication this year, given it was a popular request in the 2020 Pango Group survey. 

So, let’s get started! 

To be an excellent (or even better) communicator, the first and most important thing is to be a great listener. Here are a few ways I believe you can do this. They are fairly straightforward and only require that you practice them consistently with self-awareness. 

Listen Actively

Also known as being an active listener, this means paying attention to what is being said. Instead of listening and thinking about what you will say in response, focus on listening to understand what the other person is trying to say. Don’t interrupt, and make sure your body language reflects that you’re listening. 

Show Empathy

Empathy is the ability to understand and share the feelings of another. When you’re in a conversation, practice this. Try to identify with and understand where the other person is coming from, even if you haven’t been in that position yourself. Put yourself in their shoes. People will respect and trust you more if you express empathy in a conversation as well. 

Be Sensitive

Be aware of the feelings of others. Everyone has different needs and comes from different places. No two people are alike, so each person needs to be treated differently. In short, we need to treat everyone fairly, but not the same. 

Be Tolerant

Not everyone believes the same things that you do, so have an open mind. You can do this by setting aside (even if only temporarily) your own beliefs so that you are open to understanding the views of others. 

If nothing else, remember this: being interested in other people is the best way to get others interested in you And to communicate well, you must, must, must be a good listener. 

As you go into the week ahead, start practicing some of these tips in your conversations (both professional and personal ones), and be aware of how it changes the dynamic of your conversation. I am confident you will immediately see positive results.  

Life is good. – Jeff 

Our team is here for you, and we’re great listeners, so please reach out if we can support you and your escrow needs!